EXCHANGE POLICY FOR ORDERS:
effective June 18, 2019
We want your shopping experience at VIBE CLOTHING COMPANY to be your absolute best, ever! If you need to exchange items in your order, we will do what we can to make it better!
Please look over your order as soon as you get it in your hands. However, please understand that Discounts of 20% of more are FINAL SALE. If you are unsure of a size or product that is on sale and it is a final sale, please ask us before you order. We'd be very happy to assist you in making your purchase. We want you to be ecstatic when your package arrives! Just look over at our FIVE STAR reviews and you'll know we are the best!
If you think that you've received a defective item, contact customer service within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team within 5 days, so we can get that sorted out for you!
Please see our simple steps and procedures for exchanges below:
- Merchandise may be exchanged for an Exchange Card Code that will be sent to the e-mail address provided at checkout. You may then apply this to your next order!
- Exchanges must be receive back at our warehouse no later than 10 days from the delivery date.
- Items that were received in an exchanged are not eligible for exchange.
- Return Shipping for ineligible items are at the customer's expense.
- All SALE / 20% or more Discounted items are FINAL and cannot be exchanged.
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FINAL SALE items are not eligible for exchange or return.
- Discounted items 10% or less can be exchanged for the price paid, because discount codes affect the exchange amount for those items.
- Items previously exchanged are not eligible for exchange.
- All jewelry and shoes are FINAL and cannot be returned/exchanged.
- Orders with Shoes and Purses do not qualify for Free Shipping
- No Refunds.
- All Exchange items must remain un-washed, un-worn, odor free and with the original tags still attached.
- The customer is responsible for the shipping and handling of the exchanged item(s). We encourage you to get a tracking number for your package, as this can help our team provide a specific estimate for when you can expect your Exchange card code to be processed.
- Items damaged by customer in opening the package are not eligible for exchange.
- Original shipping fees are non-refundable.
- An Exchange Card Code notification will be sent to the email address provided at checkout.
*Please allow 3-7 business days to process your exchange once it is received at our warehouse.
How Exchanges Work
We have worked really hard to keep the process simple so you will never lose your VIBE! We’ve listed the process so that you’ll know what to expect.
All you to do is fill out the Exchange form included with your order and include it into the package and the item(s) you are wishing to exchange. Don’t forget that your original shipping cost is non-refundable.
Once your package is delivered to our warehouse, we will put your information into the system as quickly as the Exchange Team can! Please allow 3 to 7 business days for your Exchange card code to be issued via email. The automated email will be sent to the email address used to place the order – we cannot change this! (we have tried!)
Exchanges
We have a limited number of each VIBE style featured on the site and, because of this, we can’t guarantee an exchange for exact item. We’ll issue you an Exchange Card Code as soon as possible! If the right style is available in the correct size, you can use your new Exchange card code to buy it or switch for something ne!. You’ll have 10 days to use your Exchange Code to order your new items. Code must be used within the 10 day period. No exceptions.
We are NOT responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location. You are responsible for entering the correct shipping address. If a package is returned to our warehouse due to incorrect address, you will be responsible for the shipping cost to get it to you. If you feel you have entered the wrong address, please contact us immediately at customercare@vibeclothingcompany.com
We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. We are not responsible for refunding or replacing shipments for packages shown as delivered.
If you have any more questions, please contact us at customercare@vibeclothingcompany.com
EXCHANGE POLICY FOR IN STORE PURCHASES:
- In store purchases must be exchanged within 7 days of purchase. No Exceptions.
- Merchandise purchased in store is eligible for exchanges only. No refunds or Store Credit will be issued.
- No Refunds.
- Exchanges should be made within 7 days from the purchase date.
- All SALE/ 20% or more Discounted items are FINAL and cannot be returned.
- Discounted items 10% or less can be exchanged for the price paid, because discount codes affect the exchange amount for those items.
- Items that were already previously exchanged are not eligible for exchange.
- Jewelry, Shoes, Special orders are not eligible for exchange.
- All Exchanged items must remain un-washed, un-worn, not damaged, odor free and with the original tags still attached.
Customer Care:
- Email: customercare@vibeclothingcompany.com
- Phone: 769-233-6479
- Available Hours: Monday, Wednesday, Thursday 11am to 2pm (cst)
